| RESULTS | COMMENTS |
| 2007 HOMEOWNERS SURVEY - TOTALS | ||||||||
| QUESTIONS | STRONGLY AGREE |
AGREE | NEUTRAL | DISAGREE | STRONGLY DISAGREE |
N/A | EMPTY | TOTALS |
| The Annual Homeowner= s' Association meeting is help= ful. | 6 | 26 | 24 | 1 | 1 | 23 | 7 | 88 |
| &nbs= p; | 7% | 30% | 27% | 1% | 1% | 26% | 8% | 100% |
| Comm= on Areas and amenities are maintained and managed well. | 12 | 60 | 5 | 4 | 0 | 0 | 7 | 88 |
| &nbs= p; | 14% | 68% | 6% | 5% | 0% | 0% | 8% | 100% |
| The = content and frequency of the Newsletters meet my needs. | 9 | 58 | 13 | 3 | 0 | 0 | 5 | 88 |
| &nbs= p; | 10% | 66% | 15% | 3% | 0% | 0% | 6% | 100% |
| I am= aware of and use the Homeowners' Associations website. | 10 | 47 | 15 | 5 | 0 | 6 | 5 | 88 |
| &nbs= p; | 11% | 53% | 17% | 6% | 0% | 7% | 6% | 100% |
| The "Handbook of Rules and Information" meets my needs. | 9 | 62 | 9 | 1 | 0 | 1 | 6 | 88 |
| &nbs= p; | 10% | 70% | 10% | 1% | 0% | 1% | 7% | 100% |
| I ha= ve confidence in the Board handling the Association's finances. | 15 | 43 | 18 | 4 | 0 | 2 | 6 | 88 |
| &nbs= p; | 17% | 49% | 20% | 5% | 0% | 2% | 7% | 100% |
| Boar= d members return my phone calls or answer my emails in a timely fashion. | 13 | 24 | 14 | 1 | 1 | 30 | 5 | 88 |
| &nbs= p; | 15% | 27% | 16% | 1% | 1% | 34% | 6% | 100% |
| Boar= d members address my concerns quickly and professionally. | 11 | 28 | 10 | 0 | 1 | 33 | 5 | 88 |
| &nbs= p; | 13% | 32% | 11% | 0% | 1% | 38% | 6% | 100% |
| The = Board does a good job enforcing the Code of Regulations and Deed Restrictions. | 7 | 42 | 14 | 10 | 1 | 9 | 5 | 88 |
| &nbs= p; | 8% | 48% | 16% | 11% | 1% | 10% | 6% | 100% |
| The = Mailbox Improvement Program is getting good results. | 5 | 31 | 29 | 9 | 4 | 5 | 5 | 88 |
| &nbs= p; | 6% | 35% | 33% | 10% | 5% | 6% | 6% | 100% |
| Asso= ciates at Carlyle Management return my calls and emails promptly. | 4 | 21 | 13 | 7 | 6 | 31 | 6 | 88 |
| &nbs= p; | 5% | 24% | 15% | 8% | 7% | 35% | 7% | 100% |
| Asso= ciates at Carlyle Management resolve my concerns quickly. | 4 | 18 | 18 | 4 | 6 | 33 | 5 | 88 |
| &nbs= p; | 5% | 20% | 20% | 5% | 7% | 38% | 6% | 100% |
| I de= sire to help the Board or to be a member of the Board (please contact a Board Mem= ber) | 1 | 4 | 17 | 14 | 9 | 31 | 12 | 88 |
| &nbs= p; | 1% | 5% | 19% | 16% | 10% | 35% | 14% | 100% |
| Lawn and grass areas= are well maintained. | 18 | 60 | 5 | 2 | 1 | 0 | 2 | 88 |
| &nbs= p; | 20% | 68% | 6% | 2% | 1% | 0% | 2% | 100% |
| Tre= es, Shrubs, mulch and flower beds are well maintained. | 17 | 58 | 6 | 4 | 0 | 0 | 3 | 88 |
| &nbs= p; | 19% | 66% | 7% | 5% | 0% | 0% | 3% | 100% |
| The white plastic fences at Rt. 83 entrance and the parking lot/playground should be replaced with a higher end, prettier system (suc= h as Bentley Park) | 15 | 11 | 14 | 20 | 25 | 0 | 3 | 88 |
| 17% | 13% | 16% | 23% | 28% | 0% | 3% | 100% | |
| Illuminating the trees at the Rt. 83 entrance down a portion= of South Park is desirable and will add value. | 24 | 31 | 14 | 8 | 6 | 1 | 4 | 88 |
| 27% | 35% | 16% | 9% | 7% | 1% | 5% | 100% | |
| My f= amily uses the pool very frequently. | 30 | 24 | 7 | 11 | 10 | 2 | 4 | 88 |
| &nbs= p; | 34% | 27% | 8% | 13% | 11% | 2% | 5% | 100% |
| The = pool is too crowded in June-July. | 22 | 30 | 17 | 7 | 0 | 8 | 4 | 88 |
| &nbs= p; | 25% | 34% | 19% | 8% | 0% | 9% | 5% | 100% |
| The = pool is too crowded in August-September. | 17 | 21 | 19 | 20 | 0 | 7 | 4 | 88 |
| &nbs= p; | 19% | 24% | 22% | 23% | 0% | 8% | 5% | 100% |
| I su= pport limiting the number of guests/visitors to reduce crowding. | 24 | 18 | 4 | 23 | 10 | 5 | 4 | 88 |
| &nbs= p; | 27% | 20% | 5% | 26% | 11% | 6% | 5% | 100% |
| I su= pport having a portion of the day as “adult only” swimming. | 15 | 9 | 9 | 28 | 20 | 2 | 5 | 88 |
| &nbs= p; | 17% | 10% | 10% | 32% | 23% | 2% | 6% | 100% |
| I su= pport the pool hours of operation from 9:00 am - 9:00 pm | 33 | 41 | 7 | 1 | 0 | 2 | 4 | 88 |
| &nbs= p; | 38% | 47% | 8% | 1% | 0% | 2% | 5% | 100% |
| I support use of a lifeguard whenever the pool is open, not = just from noon until closing, recognizing that there will be increased costs.<= /td> | 5 | 11 | 22 | 26 | 19 | 1 | 4 | 88 |
| 6% | 13% | 25% | 30% | 22% | 1% | 5% | 100% | |
| We r= eceived high value from Metropolitan Pool Management Co. | 5 | 31 | 33 | 2 | 0 | 17 | 0 | 88 |
| &nbs= p; | 6% | 35% | 38% | 2% | 0% | 19% | 0% | 100% |
| Swim= ming lessons were well-done and provided good value. | 4 | 12 | 19 | 3 | 1 | 48 | 1 | 88 |
| &nbs= p; | 5% | 14% | 22% | 3% | 1% | 55% | 1% | 100% |
| Life= guards did a good job watching for bathers in trouble. | 9 | 35 | 22 | 3 | 1 | 17 | 1 | 88 |
| &nbs= p; | 10% | 40% | 25% | 3% | 1% | 19% | 1% | 100% |
| Life= guards did a good job cleaning the pool area (pool, deck, skimmers, garbage cans, et= c). | 5 | 38 | 22 | 7 | 1 | 13 | 2 | 88 |
| &nbs= p; | 6% | 43% | 25% | 8% | 1% | 15% | 2% | 100% |
| Life= guards did a good job enforcing the rules. | 6 | 39 | 17 | 7 | 2 | 15 | 2 | 88 |
| &nbs= p; | 7% | 44% | 19% | 8% | 2% | 17% | 2% | 100% |
| I would support a reasonable “special assessment”= ; to expand the existing pool and parking lot. | 13 | 25 | 10 | 11 | 20 | 5 | 4 | 88 |
| 15% | 28% | 11% | 13% | 23% | 6% | 5% | 100% | |
| Vend= ing machines near the pool are desirable. | 7 | 24 | 19 | 15 | 21 | 1 | 1 | 88 |
| &nbs= p; | 8% | 27% | 22% | 17% | 24% | 1% | 1% | 100% |
| Pool= water quality was maintained at a healthy level. | 8 | 43 | 16 | 3 | 0 | 17 | 1 | 88 |
| &nbs= p; | 9% | 49% | 18% | 3% | 0% | 19% | 1% | 100% |
| My f= amily uses the tennis courts frequently. | 2 | 12 | 9 | 21 | 24 | 19 | 1 | 88 |
| &nbs= p; | 2% | 14% | 10% | 24% | 27% | 22% | 1% | 100% |
| Impr= ovements are needed at the tennis courts. | 0 | 12 | 18 | 21 | 15 | 21 | 1 | 88 |
| &nbs= p; | 0% | 14% | 20% | 24% | 17% | 24% | 1% | 100% |
| The = clubhouse is well-maintained and clean. | 4 | 36 | 17 | 9 | 3 | 18 | 1 | 88 |
| &nbs= p; | 5% | 41% | 19% | 10% | 3% | 20% | 1% | 100% |
| Some additional amenities in the clubhouse would enhance val= ue to the renters/users (please list). | 5 | 14 | 25 | 5 | 9 | 25 | 5 | 88 |
| 6% | 16% | 28% | 6% | 10% | 28% | 6% | 100% | |
| The = clubhouse rental process is well-managed. | 4 | 26 | 20 | 2 | 5 | 27 | 4 | 88 |
| &nbs= p; | 5% | 30% | 23% | 2% | 6% | 31% | 5% | 100% |
| My f= amily uses the playground frequently. | 20 | 32 | 10 | 11 | 9 | 5 | 1 | 88 |
| &nbs= p; | 23% | 36% | 11% | 13% | 10% | 6% | 1% | 100% |
| Impr= ovements are needed at the playground. | 12 | 22 | 28 | 10 | 6 | 8 | 2 | 88 |
| &nbs= p; | 14% | 25% | 32% | 11% | 7% | 9% | 2% | 100% |
| More equipment is needed in the playground (please list your preferences, such as more swings, teeter totter, tether ball, etc.). | 13 | 21 | 25 | 12 | 7 | 6 | 4 | 88 |
| 15% | 24% | 28% | 14% | 8% | 7% | 5% | 100% | |
| The Nature Park bordered by the walking trail and houses on North Park and South Park is well-maintained. | 12 | 61 | 9 | 3 | 2 | 0 | 1 | 88 |
| 14% | 69% | 10% | 3% | 2% | 0% | 1% | 100% | |
| I support modest improvements to a portion of the Nature Park “grassy area” so that it can be used for more formalized activities (such as pickup games, flying kites, etc.)---for Highland Park residents only. | 7 | 28 | 24 | 9 | 9 | 6 | 5 | 88 |
| 8% | 32% | 27% | 10% | 10% | 7% | 6% | 100% |
| Questions appear in Red | |
| # of
times said |
CONSOLIDATED COMMENTS FALL 2007 HOMEOWNERS SURVEY |
| The Annual Homeowners' Association meeting is help= ful. | |
| &nb= sp; | Have not atte= nded. |
| &nb= sp; | Common Areas = and amenities are maintained and managed well. |
| 2 | Overall I fee= l we receive a good value and most of the neighborhood looks good. |
| &nb= sp; | The content a= nd frequency of the Newsletters meet my needs. |
| &nb= sp; | They seem to come out late for some of the content contained. |
| &nb= sp; | I am aware of= and use the Homeowners' Associations website. |
| &nb= sp; | Occasionally.= |
| &nb= sp; | The "Han= dbook of Rules and Information" meets my needs. |
| &nb= sp; | I have confid= ence in the Board handling the Association's finances. |
| &nb= sp; | Board needs t= o do everything in their power to reduce the annual fees. Each years goal should be to red= uce by a certain % |
| &nb= sp; | Recommend rem= oving pool fee from annual fee charge and charge those that use the pool. |
| &nb= sp; | I won't if you spend money to replace the white fences when they are not broken. |
| &nb= sp; | If you remove= the pool expenses from the annual dues, the pool people can do what they want= to do. |
| &nb= sp; | Board members= return my phone calls or answer my emails in a timely fashion. |
| &nb= sp; | Board members= address my concerns quickly and professionally. |
| 2 | Thanks for al= l that you do to make our community a great place to live. |
| 2 | Great job by = the board. |
| 4 | = Thanks to the Board for all you do and keep up the good work. |
| &nb= sp; | The Board doe= s a good job enforcing the Code of Regulations and Deed Restrictions. |
| &nb= sp; | Enforce the r= ules for homeowners who do not maintain their own lawn, trees and shrubs. Very disappointed. |
| 2 | Some homes lo= ok obviously neglected. Can an= ything be done to encourage those homeowners? |
| &nb= sp; | I desire to h= elp the Board or to be a member of the Board (please contact a Board Member) |
| &nb= sp; | I'm sure being a Board Member is a relatively thankless job and I appreciate those who are willing to serve. |
| &nb= sp; | No thanks. |
| &nb= sp; | Associates at= Carlyle Management return my calls and emails promptly. |
| &nb= sp; | Carlyle Mgmt.= is very unprofessional & difficult to deal with. They do not return phone cal= ls in a prompt manner. |
| &nb= sp; | I had a rough time getting a hold of responses from Carle Management. |
| &nb= sp; | Carlyle Mgmt.= did not return my calls or emails on 2 separate occasions. |
| &nb= sp; | Associates at= Carlyle Management resolve my concerns quickly. |
| &nb= sp; | Carlyle Mgmt.= uses the Board to achieve their objectives.&n= bsp; The Board should push for Independence. |